Frequently Asked Questions

I have questions about my curfew and evening accountability record.

Talk with the Dean on Duty to answer any questions regarding evening accountability. A dean schedule is posted by each office.

I have questions about my chapel and residence hall worship attendance record.

Speak to the Head Dean or Assistant Dean for assistance.

My neighbors are noisy and disturbing my sleep & study, what can I do?

Your first step is to talk with your neighbors yourself. If this does not work, contact the Dean on Duty for assistance. If you are unable to find a Dean at the time of the disturbance, please contact the Front Desk so another staff member can intervene on your behalf.

Please feel free to share about the incidents of noise you are experiencing at ANY time with Dean Iwasa by emailing him at [email protected]. Please include details of the incident (i.e. location, time, and what you’ve done to address it so far) so that we can provide assistance and document any issue.

My roommate and I aren’t getting along, what should I do? Your first step is to talk things over with the housing coordinator. They will arrange mediation between you and your roommate. If the problem is still not resolved, you may seek additional help from the Dean on duty.

Whenever I go to see the dean that I need to see, he/she is not there! How do I contact them?

Each University Towers dean is committed to responding to your messages via phone, email, or notes on their office door. Please leave a message that you are trying to talk with them. In addition, the front desk staff is always willing to call the dean on duty to locate them for you.

I’m sick and missing class/work appointments. How do I get an excuse?

First check your teachers’ attendance policy and/or contact your teacher yourself. If a written excuse is needed, you must contact the University Medical Center in order to see a medical professional who will then determine the length of excuse needed. Please note, you are not charged any additional fees for a doctor consult at our University Medical Center; it is included in your rent package. Additionally, they will arrange transportation for you if you let them know you need it when you call to make an appointment.

I need something repaired in my room. What do I do?

Repair requests are available and can filled out online or at the Front Desk. Our Maintenance Supervisor, Kevin Woolridge, collects these several times a day. If you find that the problem is not resolved in a timely or appropriate manner, you may contact Dean Iwasa 3664 or [email protected].

I have compliments/concerns about the cleanliness of University Towers, who do I contact?

Feel free to talk with any of the housekeeping staff to share your appreciation. Concerns may be addressed to Dean Iwasa at 3664 or [email protected].

What do I do if I have questions or concerns about my mail delivery service and/or the service I am receiving at the University Towers Desks?

Talk with UT Housing Coordinator/Administration Assistant about your mail issues.

How do I get involved in University Towers Hall programs?

We welcome your ideas and involvement in all areas of University Towers Hall Life!

If you’d like to get involved in our worship committee, see one of the Deans.